Here is what you can expect:
As your first line of support, our Support Desk will help you with any issues you have related to bugs. We will assist you with troubleshooting and, if we are unable to resolve the issue, escalate to the software vendor.
We provide dedicated phone and email support during business hours (Monday – Friday, 8 a.m. to 5 p.m. Central Time) for all our customers. After-hours assistance can be arranged as needed.
You are first. As a Solve customer, you get priority ticket response from our Support Desk.
You have access to software upgrades and “Service Releases (patches) with your Maintenance and Support (depending on your platform).
We monitor software releases for any related to your implementation, and work with you to schedule and perform patch installations to your environment(s).
As a Solve client, you have access to our resources for review, questions and guidance.
We will meet periodically with your team, your department and your management to review the adoption of your BI platform in your organization – to ensure that it will meet your long-term analytics goals.
Your Support Services plan comes with a discounted rate on project work.